Seller Transparency Hub

Knowledge base

Suspension Appeal Library

50+ anonymized real seller suspension cases — root cause, corrective actions, documents submitted, and outcome. Search by category, marketplace, or tag to find a case that mirrors yours.

50
Cases in library
92%
Reinstated outcomes
12 days
Average days to resolve
Amazon
IP Complaint
Reinstated· 6 days to resolve

Trademark complaint on private-label kitchen tool

Brand owner filed trademark infringement notice; listing deactivated within 4 hours.

Root cause

Used the brand owner's exact word mark in bullet points to improve search relevance.

Corrective actions
  • Removed trademarked term from title and bullets
  • Contacted rights owner to request retraction
  • Provided supplier authorization letter
Preventive actions
  • Implemented pre-publish brand keyword review
  • Added USPTO TESS check to listing SOP
Documents submitted
USPTO TESS screenshotEdited listing copyRetraction email from rights owner
#trademark#private-label

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